How A Virtual Medical Assistant Has Changed Patient Care

How A Virtual Medical Assistant Has Changed Patient Care

By intellircm 13th Jun 2023 Blog

In a world where the average medical professional is overworked, a Virtual Medical Assistant (VMA) is just what the doctor ordered. Virtual Medical Assistant services help lighten our workloads without sacrificing the quality of care. With a VMA, we can prioritize the patient's needs while conforming to all our other obligations. By shifting our focus, VMA technology has helped redefine the medical field and create a better breed of medical professionals. But what has been the impact of VMAs on patient care? Dig in as we detail how virtual medical assistants have changed patient care.

Increased Access to Medical Care

Alongside telehealth, VMAs grant patients increased access to medical care, advice, and resources 24/7. They enable us to expand business hours and cater to our patient's needs around the clock. VMAs eliminate physical barriers that often dissuade patients from seeking proper medical care. Incorporating medical chatbots into a VMA ensures patients have accurate advice that they can trust. A medical virtual assistant can access patient files and use artificial intelligence (AI) and natural language processing (NLP) to provide accurate and actionable medical advice. VMAs also simplify the appointment booking process. We can help patients schedule their appointments at their most convenient times by automating the entire process. Unlike the traditional approach with long call wait times, it reduces the process to a few screen taps.

Bolstering Personalized Care

VMAs increase our ability to provide personalized care to patients. These virtual assistants leverage AI and NLP technology to analyze patient data and identify individual needs and preferences. We can use this information to provide tailored medical advice and treatment plans. Working with accurate and up-to-date patient information and recommendation eliminates medical errors. Additionally, a medical virtual assistant allows for personalized communication. We can use them to provide customized responses to a patient's concerns and questions. Patients tend to feel more engaged and informed about their care when they can readily access helpful information and advice. Due to their tracking and monitoring capabilities, VMAs can alert us to a patient's potential health risks while recommending preventive measures. We can use this information to help our patients manage their conditions effectively, leading to better health outcomes.

Improved Communication

Communication is vital in fostering great relationships between patients and healthcare providers. Skillful communication helps us build rapport with patients and gain their trust. It builds patient confidence, making them more receptive to our medical advice and treatment. VMAs increase healthcare provider availability. We can streamline and automate the tedious yet crucial bits of the care process. A medical virtual assistant can take over low-value tasks, including:
  • Field patient questions
  • Schedule appointments
  • Send reminders about medication
  • Remind patients about follow-up visits
VMAs also help open communication lines between various healthcare providers. They simplify our ability to share information and collaborate on treatment plans to ensure patients receive proper medical assistance.

Improved Quality of Care

Medical professionals often struggle to strike a balance between administrative and clinical work. Before each appointment, we must collect patient data, such as vital signs and symptoms. Sometimes, that may entail digging through filing cabinets or waiting for an assistant to bring a patient file. VMAs simplify the process by letting us access this data in real time with a few keystrokes. We can quickly check:
  • Medical history
  • Family history
  • Treatment plans
  • Previous diagnoses
  • Allergies
  • Prescriptions
We can provide accurate diagnoses and care plans and better treatment decisions with such information. The VMAs can also take over and automate most of our administrative roles, such as appointment scheduling and documentation. That frees up our time to focus more on patient care during each appointment. Patients will feel appreciated as the sessions won't feel rushed, which is crucial in earning their trust and building rapport.

Boosted Patient Outcome

Effective communication and reliable data are the precursor to excellent patient outcomes. We can use VMAs to encourage patients to participate actively in their wellness journey. Virtual assistants allow patients greater access to the information and resources they need to make informed choices. For instance, we can use them to help patients manage chronic conditions such as hypertension, diabetes, and asthma. A medical virtual assistant can track and monitor patient health data, allowing them to manage their needs more effectively and lower the risk of complications. Improving adherence to care plans lowers the risk of complications while increasing the patient’s chance of healing or recovery.

Get the Best Outcome for Your Patients

Incorporating intelligent technology into your health practice can give you the edge to grow your practice. Artificial Intelligence improves your ability to prioritize patient needs, improve communication, build trust, and streamline your revenue generation processes. It can guarantee better patient outcomes, which benefits their health and wellness and your brand reputation and bottom line. InterlliRCM provides custom virtual assistant, telehealth, and revenue management solutions to healthcare providers. Harness the true power of Virtual Assistants. Contact us today!

Get a Free RCM Analysis. Book a time with IntelliRCM.